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Simple Support From Avelumi
Returns & Exchanges
We want every Avelumi order to feel considered from checkout through everyday use. If something is not right, our return and exchange process is designed to be clear, supportive, and easy to understand. Eligible purchases may be returned or exchanged free within 30 days.
30-Day Window Free returns and exchanges within 30 days.
No Return Shipping Fee Eligible returns and exchanges are free.
24/7 Support Help is available whenever you need it.
01
Our Approach
Clear from the start
Returns should not feel more complicated than the original order. We keep the process focused on a few understandable steps.
If an Avelumi purchase is not the right fit, you can request a free return or exchange within 30 days, and our support team will help guide you through the next step.
Return Window Requests should be started within 30 days of delivery.
Return Cost Eligible returns and exchanges are provided without a return fee.
Assistance Our customer support team is available 24/7 for order help.
Return Process
Four simple steps
Start with your order details, tell us what you would like to return or exchange, and our support team will provide the information needed to continue.
Request support
Contact Avelumi within the 30-day return or exchange window and let us know whether you would prefer a return or exchange.
Follow the instructions
Once your request is reviewed, follow the return instructions provided by our customer support team for your specific order.
Complete the resolution
After the returned item is processed, the appropriate refund or exchange will be completed according to your request.
Eligibility Guide
Before you return
These guidelines help us review your request accurately and keep the return process organized.
Start within 30 days
Return and exchange requests should be initiated within 30 days of receiving the order.
Keep order details
Your order information helps us confirm the purchase and match your request to the correct item.
Include the item components
Where reasonably possible, return the product with the components and accessories that were included with it.
Tell us about product issues
If the item arrived damaged, defective, incomplete, or different from what you ordered, tell us when starting your request so we can review the issue correctly.
Wait for return instructions
Please follow the return instructions supplied for your order rather than sending a package without an approved return request.
Exchanges
Need a different option?
If an eligible product needs to be exchanged, start your request within 30 days. Our support team will review the order and help determine the available exchange path.
01
Tell us what needs changing
Share the product from your order and the reason you are requesting an exchange.
02
Confirm availability
Exchange options depend on current product availability at the time your request is reviewed.
03
Follow the approved process
Use the return and exchange instructions provided by the Avelumi support team.
04
Complete the exchange
Once the return is processed, the approved replacement can continue through the exchange process.
Refunds
What happens next
Once a return has been reviewed and processed, the refund moves back through the original payment method. Financial institution processing times can vary.
Stage One 01
Return received
The returned order is matched with the approved request so the appropriate resolution can be completed.
Stage Two 02
Refund processed
When the return is approved and completed, the refund is issued back to the original payment method.
Stage Three 03
Bank processing
After Avelumi issues the refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Damaged or Incorrect Orders
Tell us if something arrived wrong
If your package contains a damaged, defective, incomplete, or incorrect item, contact Avelumi support with your order details and a clear description of the issue. Providing photos when relevant can help our team review the problem more efficiently.
Policy Details
Important details
These practical notes are designed to make the return and exchange process easier to follow before you submit a request.
30 days from delivery
Please begin your return or exchange request within 30 days of the order being delivered.
Free eligible returns
Avelumi provides free returns and exchanges for eligible requests submitted within the stated return window.
Refunds return to the payment method used
Approved refunds are issued through the original payment method associated with the purchase.
Bank timing may vary
Payment providers and banks may require additional time to display a refund after it has been issued.
Subject to current availability
Exchange options depend on the product and inventory available when your request is reviewed.
Help is available 24/7
If you are unsure how your situation fits the policy, contact Avelumi support before sending the item back.
Avelumi Service
Support beyond checkout
Our operating standards are designed to keep the entire shopping experience straightforward, from delivery through a possible return or exchange.
Free shipping
Every Avelumi product ships free.
3–5 day delivery
Standard delivery is 3–5 business days.
30-day returns
Free returns and exchanges are available within 30 days.
24/7 help
Customer support is available around the clock.
Return Questions
Good to know
Quick answers about return timing, exchange requests, refunds, delivery issues, and Avelumi support.
How long do I have to request a return?
Avelumi provides free returns and exchanges within 30 days. Start your request within 30 days of receiving the order.
Does Avelumi charge for return shipping?
Eligible returns and exchanges within the 30-day policy window are free.
Can I request an exchange instead of a refund?
Yes. You may request an exchange within the 30-day window. Exchange options depend on product and inventory availability when your request is reviewed.
What if my item arrived damaged?
Contact Avelumi support and provide your order details, a description of the issue, and supporting photos when appropriate so the problem can be reviewed.
What if I received the wrong item?
Contact support with your order information and tell us which product was received. Our team can review the order and help arrange the appropriate resolution.
How will I receive my refund?
Approved refunds are returned through the original payment method used for the purchase.
When will the refund appear in my account?
After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.
Should I send a return before contacting Avelumi?
Please contact support first and follow the return instructions associated with your approved request.
Is support available outside standard business hours?
Yes. Avelumi offers 24/7 customer support for order, return, exchange, shipping, and store-related questions.
Does the return policy apply to exchanges too?
Yes. Avelumi provides free returns and exchanges within the 30-day policy window, subject to the applicable product and order details.
Need Help With an Order?
We are here 24/7
If you need help starting a return, arranging an exchange, reporting a damaged item, or understanding your refund, our customer support team is available around the clock.