Privacy Policy

This Privacy Policy applies to personal information processed in connection with your use of the Avelumi website, checkout experience, purchases, returns, customer-service communications, email subscriptions, and other interactions with our online store.

It does not necessarily govern the independent privacy practices of third-party websites, applications, payment services, social networks, or other services that may be accessible through or used in connection with our store. Those parties may provide their own privacy notices.

The exact information processed can vary depending on how you interact with Avelumi, which features you use, which products you purchase, and which technologies or service providers are active on the storefront at a particular time.

We may collect or receive different categories of personal information depending on your interaction with the store.

Personal information may come directly from you, automatically from your interaction with our website, or from companies that help operate our store.

• Information you provide when placing an order, creating or using an account, submitting a form, subscribing to email, requesting customer support, or communicating with us.
• Information collected automatically through cookies, pixels, local storage, server logs, analytics technologies, and similar website tools.
• Information received from Shopify and other technology providers that support the operation, security, checkout, or performance of the online store.
• Information received from payment processors, shipping providers, fraud-prevention services, fulfillment partners, customer-support systems, and marketing or analytics providers.
• Information from third-party platforms when you interact with an Avelumi advertisement, social-media presence, referral source, or another service that provides information to us in accordance with its own privacy practices.

We may use personal information for business and commercial purposes that support the operation of Avelumi and your relationship with us.

Providing products and services

• Process and confirm orders.
• Facilitate payment processing and transaction authorization.
• Arrange shipping, delivery, returns, refunds, and exchanges.
• Provide order confirmations, shipping updates, service notices, and other transaction-related communications.

Customer support

• Respond to product, order, delivery, return, exchange, and service questions.
• Investigate customer-service issues and maintain records needed to resolve requests.
• Verify information when appropriate to protect your order or account.

Store operation and improvement

• Maintain, troubleshoot, secure, and improve the website and checkout experience.
• Understand how visitors interact with pages, products, and store features.
• Analyze store performance, customer experience, product interest, and operational effectiveness.

Marketing and personalization

• Send promotional messages where permitted and consistent with your preferences.
• Measure the performance of marketing campaigns.
• Personalize certain content, recommendations, or advertising where applicable.

Security and legal purposes

• Detect, investigate, and prevent fraud, abuse, unauthorized transactions, and security incidents.
• Enforce applicable store terms, policies, and contractual rights.
• Meet tax, accounting, recordkeeping, regulatory, legal, and compliance obligations.
• Protect the rights, property, safety, and security of Avelumi, our customers, service providers, and others.

We may disclose personal information to companies and organizations that help us operate our store, deliver products, process transactions, provide customer service, measure performance, prevent fraud, and meet legal requirements.

• Ecommerce platform and website infrastructure providers.
• Payment processors and payment-service providers.
• Shipping carriers, logistics companies, fulfillment providers, and return-processing services.
• Customer-service, email, communications, and support technology providers.
• Analytics, advertising, attribution, and marketing service providers where applicable.
• Fraud-prevention, cybersecurity, identity-verification, and risk-management providers.
• Professional advisers, including legal, accounting, insurance, and financial advisers when reasonably necessary.
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by applicable law.
• Parties involved in an actual or proposed merger, financing, acquisition, sale, restructuring, transfer of assets, or similar business transaction.

Service providers may process information on our behalf or may have their own responsibilities regarding personal information, depending on the nature of the service and applicable law.

Avelumi operates as a Shopify online store. Shopify provides technology that can support storefront hosting, checkout, order processing, security, customer privacy features, analytics, and other ecommerce functionality.

When you visit, browse, or purchase from Avelumi, information may be processed through Shopify and its systems as necessary to provide those services. Shopify may process information under its own applicable privacy terms and practices in addition to processing information on behalf of merchants.

Other apps or service providers connected to the store may also process information required to provide their services. The specific providers used by a storefront can change over time as business, technical, security, and operational needs evolve.

Our store and the services that support it may use cookies, pixels, tags, local storage, software development tools, server logs, and similar technologies. These technologies may allow information to be stored on or accessed from your browser or device.

Necessary technologies

These may support essential store functionality such as security, fraud prevention, checkout, shopping-cart features, account access, transaction processing, and website operation.

Preference technologies

These may help remember settings or preferences and provide a more consistent browsing experience.

Analytics technologies

These may help us understand website traffic, page interactions, visitor behavior, product interest, and store performance.

Advertising technologies

Where used, these technologies may help measure marketing effectiveness, attribute visits or purchases, limit repetitive advertising, or provide more relevant advertising.

Depending on your location and the technologies active on our store, you may have options to manage non-essential cookies through consent controls, browser settings, device settings, or other privacy tools. Disabling certain technologies may affect website features or functionality.

We do not describe ordinary customer purchases as the sale of personal information. However, certain privacy laws use broad definitions of terms such as “sale” or “sharing” that may include some disclosures to advertising or analytics partners even when no money is paid for the information.

If Avelumi uses technologies that are treated as a sale, sharing, or targeted-advertising activity under law applicable to you, you may have a right to opt out of that activity.

Where required and supported by our systems, recognized browser-based privacy preference signals may also be processed in accordance with applicable law.

If you choose to subscribe to Avelumi marketing emails, we may use your email address and related engagement information to send store updates, product information, offers, and promotional communications.

Avelumi's current email promotion is “Sign Up & Save 16%.” Participation is voluntary. The promotion may require an email address so that we can deliver the offer and manage the subscription relationship.

You may unsubscribe from promotional emails by using the unsubscribe option included in an email or by requesting assistance from us. Unsubscribing from marketing does not prevent us from sending non-promotional communications that are necessary for an order, transaction, security matter, return, or customer-service request.

Promotional value and personal information

A discount offered in connection with an email signup may be considered a promotional or incentive program under certain laws. The value of the promotion is reasonably related to our anticipated benefit from maintaining an ongoing customer relationship and communicating with subscribers. You are not required to participate in order to browse or purchase from Avelumi.

We may retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing products and services, maintaining business records, supporting customer requests, preventing fraud, resolving disputes, enforcing agreements, and satisfying tax, accounting, regulatory, and legal obligations.

Different categories of information may be retained for different periods. The appropriate period may depend on factors such as the type of information, the reason it was collected, whether an order or account relationship remains active, and whether retention is required or permitted by law.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or otherwise handle it in accordance with our operational practices and applicable requirements.

We use administrative, technical, organizational, and service-provider safeguards intended to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, payment system, storage platform, or security measure can be guaranteed to be completely secure. You should use care when sharing information online and protect any passwords, account credentials, or devices you use to access online services.

If you believe information associated with an Avelumi order or interaction may have been compromised, please contact us promptly using the information provided in this Policy.

Avelumi sells baby-care and feeding products, but our online store is intended for adults who are shopping for themselves, their families, or others. It is not intended to solicit personal information directly from children.

We do not knowingly seek personal information from children under 13 through the ordinary shopping experience. Parents and guardians should avoid submitting unnecessary personal information about a child when contacting customer support or completing an order.

If you believe a child has provided personal information directly to us in circumstances where it should not have been collected, please submit a privacy request so that we can review the situation.

Depending on where you live, the law applicable to your request, and whether a particular law applies to Avelumi, you may have one or more rights regarding personal information.

Verification

We may take reasonable steps to verify your identity before fulfilling certain requests. Verification helps protect personal information from unauthorized access or deletion.

Authorized agents

Where applicable law permits, an authorized agent may submit certain requests on your behalf. We may require evidence of the agent's authority and may contact you directly when verification is necessary.

Non-discrimination

Where applicable law provides such a right, we will not unlawfully discriminate against you for exercising a qualifying privacy right.

Avelumi operates a U.S. storefront, but ecommerce technology, cloud infrastructure, payment services, security services, analytics, and other service providers may process information in multiple locations.

This means personal information may be transferred to, stored in, or processed in jurisdictions outside the state, province, or country where you are located. Privacy and data-protection laws can differ between jurisdictions.

Where applicable, service providers may use contractual, technical, or other recognized safeguards for cross-border processing according to their legal obligations and services.

We may update this Privacy Policy from time to time to reflect changes in our business, store functionality, service providers, legal requirements, security practices, or the ways personal information is processed.

When we update the Policy, we may revise the effective or last-updated date shown on this page. Where required, we may provide additional notice of material changes.

We encourage you to review this page periodically if you want to stay informed about our privacy practices.

If you have a question about this Privacy Policy, want to ask about the personal information associated with your interaction with Avelumi, or wish to submit a privacy request, you may contact us using the information below.

Please describe your request clearly and include enough information for us to understand the request. We may ask for additional information when reasonably necessary to verify identity, protect personal information, or determine whether a requested right applies.